This session will follow the path of a call and journey through processes developed by Help Me Grow Orange County to ensure families receive high-quality care coordination and connection to services. We will take a look at call center efficiencies,...
Centralized Access Point Archives | Page 4 of 8
-
Read More
-
Read More
Come see how Help Me Grow is embedded in WithinReach’s Family Health Hotline. Learn how their cross-trained team helps families navigate child-related topics like milestones, early intervention and screening, while addressing broader family needs like health insurance, food security and...
-
Read More
Alameda County, CA A telephone survey was conducted to understand families’ experiences with the support they received from the HMG phoneline and in-person family navigation supports. The survey addressed customer satisfaction, the impact of the support families’ received, and whether...
-
Read More
This webinar features lessons derived from a Help Me Grow Community of Practice that spent six months completing Plan-Do-Study-Act (PDSA) cycles and participating in peer learning collaboratives to identify and refine changes within their call center that would lead to...
-
Read More
These resources were produced by a project that consisted of a Help Me Grow Community of Practice who spent six months completing Plan-Do-Study-Act (PDSA) cycles and participating in peer learning collaboratives to identify and refine changes within their call center...
-
Read More
These resources were produced by a project that consisted of a Help Me Grow Community of Practice who spent six months completing Plan-Do-Study-Act (PDSA) cycles and participating in peer learning collaboratives to identify and refine changes within their call center...
-
Read More
These resources were produced by a project that consisted of a Help Me Grow Community of Practice who spent six months completing Plan-Do-Study-Act (PDSA) cycles and participating in peer learning collaboratives to identify and refine changes within their call center...
-
Read More
These resources were produced by a project that consisted of a Help Me Grow Community of Practice who spent six months completing Plan-Do-Study-Act (PDSA) cycles and participating in peer learning collaboratives to identify and refine changes within their call center...
-
Read More
These resources were produced by a project that consisted of a Help Me Grow Community of Practice who spent six months completing Plan-Do-Study-Act (PDSA) cycles and participating in peer learning collaboratives to identify and refine changes within their call center...
-
Read More
This webinar highlights STAR (System for Tracking Access to Referrals), a web-based client tracking and data collection application developed in Orange County, CA, specifically for a Help Me Grow (HMG) system. Learn how to track call center contacts, referrals, developmental...